See the whole picture
Balances, itemization, statements, receipts, and year-to-date paid.
For guardians and families
Everything your family needs, in one connected place.
Follow every child’s schedule, messages, payments, forms, absences, makeups, skills, attendance, competitions, and updates from one login.
The home feed
Give families answers before they have to call.
The feed leads with what needs doing and opens it directly. An invoice opens the invoice. A form opens the form. Nothing asks a parent to go hunting through a menu at 9pm.
- Switch between children and between organizations with one login
- Calendar, classes, and schedules for each child
- Inbox for direct messages with coaches and staff
- Billing, makeups, forms, and athlete detail in one place
- Per-category notification preferences across in-app, push, email, and SMS
Invoice due this week
Pay this one, or pay all outstanding
! Due
Medical form needs renewing
Assigned automatically before expiry
→ Open
Makeup credit available
Book an open spot or join standby
→ Book
New skill passed
Recorded by the coach, with a note
✓ New
Illustration of the family home feed. Items shown are examples.
Paying for it
One household. One bill. Paid the way you prefer.
Pay one or pay all
Settle a single invoice, or clear every outstanding invoice at once.
Cards and ACH
Manage payment methods and choose what suits the household.
Auto-pay
Turn it on and stop thinking about the monthly reminder.
Available payment options depend on how each organization has configured billing. Payments are processed by Stripe through the organization’s own account.
Real families
Built for real families, not perfect family trees.
A child belongs to one household and one bill. Access is a separate question, and Reef treats it separately.
One child. One household. One bill.
Reef supports household seats, full or view-only access, guardians outside the household, and per-child exceptions without duplicating the bill.
Full or view-only seats
A guardian can hold a full-action household seat or a strictly view-only one. Full access is still subject to permission.
Guardians outside the household
Child-specific access without a second bill - and without visibility of the household ledger.
Per-child exceptions
Access can be blocked or downgraded for one child without changing the others.
No seat, no access
Where there is no valid seat or grant, Reef does not show the record.
Two boundaries worth stating plainly. Guardians do not see staff-only internal notes, and a guardian with child-specific access outside the household does not see that household’s billing. Reef also does not verify custody arrangements automatically, and it does not attempt to encode any jurisdiction’s family law - your organization sets the access that matches the arrangement it has been told about.
When life happens
Report the absence. Get the class back.
Missing a week should not cost a phone call, and it should not quietly cost you the session either.
Report it
Report the absence from the family experience, ahead of the class.
Get a credit
A policy-based makeup credit can be created, with an expiry your organization sets.
Book a spot
Use the credit in any open class, or in the same program and level, depending on policy.
Or join standby
If nothing is open, join standby - an offer that expires can move to the next family.
Credit creation, redemption rules, expiry, and whether a booking needs approval are all set by your organization’s policy. Credits are used within the organization that issued them.
Watching them grow
The part that isn’t admin.
Skills, attendance, and competition history sit alongside the schedule, so the reason your child is there stays visible next to the logistics of getting them there.
- Skill progress against your organization’s own levels and requirements
- Pass-offs recorded by the coach, with their note
- Attendance history and rates
- Competition records, event scores, totals, and upcoming events
Athletes follow their skills, attendance, competitions, and milestones through the family experience.
It is one application
What families use is not a separate parent product bolted onto an admin system. It is the same platform your organization runs on, showing the part of it that belongs to you.
That is why a pass-off a coach records at 6pm is visible to you at 6pm, without anyone re-entering it anywhere.
Bring every role into the same current.
See how Reef can fit your programs, locations, staff, and families.